Naples · Collier County · Home base
IT Support in Naples, Florida
NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, so local IT support isn't a slogan for us. It's the drive home. We keep Naples offices running with a help desk you can call or text, technicians who come onsite when a problem needs hands, and security that's set up on purpose instead of left on factory defaults.
Want the full monthly plan? See managed IT services in Naples. This page covers everyday IT support: who we help here, the local quirks we plan around and how to reach us.
What Naples businesses call us about
Naples packs a lot into a small city of about 20,000 residents: medical and dental practices, wealth-management and family-office firms, law offices, galleries and restaurants downtown. Different desks, three recurring problems.
Advisers & professional offices
Wire instructions nobody can fake
Wealthy clients make Naples firms a favorite target for business email compromise. We lock down Microsoft 365 sign-ins, flag look-alike domains and help you adopt a call-back rule for any change to payment details. More on cybersecurity in Naples.
Medical & dental
HIPAA without the binder dust
Practices need encrypted devices, a signed Business Associate Agreement and access records they can actually produce. Our HIPAA compliance IT in Naples covers the technical side and the paper trail.
Retail, galleries & restaurants
Ready before the season rush
From January through April the line is out the door. We keep card readers, guest Wi-Fi and the office network apart, and we patch before season instead of during it.
Home base for Southwest Florida IT support
Naples is where NerdSquad is based, so an onsite visit to a Naples office is usually a short drive. From here we cover Collier and Lee counties, from Marco Island up to Cape Coral and out to Immokalee.
Tap a city on the map to see how we support businesses there.
Planning around Naples weather, honestly
Hurricane Ian pushed storm surge into parts of downtown Naples in September 2022, and some Fifth Avenue South restaurants didn't reopen until mid-December. Nobody can promise a storm will skip your office. We can make sure the things your business depends on don't live only in that office.
Backups kept offsite and restore-tested before June (managed backup in Naples)
Laptops and remote access ready so staff can work from home
Phones that ring a cell when the front desk is dark (VoIP in Naples)
Battery backups tested and network gear kept off the floor
What a pre-season walk-through looks like
We walk your office with you, list what's plugged into what, agree which systems come back first and write it all on one page your office manager can find.
It's a short visit. It saves a lot of guessing in September.
How IT support in Naples works with us
Reach a real tech
Call or text 239-465-0079, email, chat or use the portal. We run two support tiers, so the person who answers works the problem.
Fixed remotely, mostly
Most issues are solved remotely, often while you're still on the phone.
Onsite when it takes hands
Hardware, network gear or a new desk: we drive over. Onsite visits are included on managed plans.
Written down
Every fix goes into documentation your business owns, so the next one is faster.
Not sure what you need yet? A free IT assessment shows where your office stands, ranked by risk.
IT services for Naples offices
Pick what you need, or let us run all of it on one plan.
IT help desk in Naples: call, text, email, chat or portal
Cybersecurity in Naples: MFA, email filtering, EDR and training
Managed backup in Naples: immutable, offsite and tested
Microsoft 365 support in Naples: sign-ins, licenses, Teams
VoIP phone systems in Naples: calls that follow you
HIPAA compliance IT in Naples: risk analysis and BAAs
IT compliance for SEC Regulation S-P, GLBA and FTC Safeguards
AI implementation with guardrails your team can live with
Naples IT support questions
Is NerdSquad actually based in Naples?
Yes. NerdSquad Managed IT Services is based in Naples and works with businesses across Collier and Lee counties. Most requests are handled remotely, and we come onsite when something needs hands.
Can you take over from our current IT provider?
Yes. We run a 30-day onboarding: an audit of every computer, account and license, then urgent fixes like missing backups or MFA, then documentation and introductions to the help desk. We coordinate the handoff with your current provider.
Our IT person just left. Can you help right away?
Yes, and it's one of the most common reasons Naples businesses call us. We find every account, password, license and device, take over admin access, close any doors the departure left open and document everything.
What does IT support cost for a Naples office?
It depends on your people, devices and plan. We don't publish prices because most offices need a quick look first. After a discovery call and a short assessment you get a written quote that spells out what's included. A long-term contract isn't required.
More from NerdSquad in and around Naples
Talk to a Naples IT team that picks up
Tell us what's slowing your office down. You'll get an honest read, even if the answer is that you don't need us yet.
