IT services · Southwest Florida
IT Services for Southwest Florida Businesses
Every service has a shortcut. Here’s ours.
NerdSquad Managed IT Services runs IT for small and midsize businesses from our office in Naples: help desk, cybersecurity, backup, Microsoft 365 and Google Workspace, phones and compliance support, handled by one local team that knows your setup.
Services
One team for all of it
Office
Naples, serving SWFL
Plans
Three, plus add-ons
Support
Remote and onsite
01 · The keyboard
Every service, one keyboard
NerdSquad is a Managed Service Provider (MSP): we take care of your business IT for a monthly fee, so your team can get back to the work you hired them for.
Each key below is one of our services, with the shortcut we’d press for it. Click a key to see how it works, what’s included and which plan it’s part of.
Ctrl + Alt + Del
Managed IT services
The one that fixes everything: monitoring, help desk, onsite support and three plans.
Win + L
Cybersecurity
Lock it down: layered protection for devices, accounts, email and network.
Ctrl + F
Managed EDR and MDR
Find the threat: endpoint detection and response, with 24/7 SOC on Endpoint 360.
Shift + Del
Email security
Delete it before it lands: phishing filters, DMARC and wire-fraud defenses.
Ctrl + Z
Backup and disaster recovery
Undo the bad day: backups that are tested, not just scheduled.
Ctrl + P
IT compliance
Produce the paperwork: controls and evidence for HIPAA, GLBA, SEC, FINRA and PCI.
F1
IT help desk
Help, from people who know your setup, by phone, text, email, chat or portal.
Alt + Tab
Microsoft 365
Switch smoothly: setup, security, migrations and day-to-day support.
Ctrl + /
Google Workspace
Shortcuts for Google shops: setup, sharing controls and migrations.
Space
VoIP phone systems
Push to talk: cloud phones that keep ringing when the office can’t.
Ctrl + Shift + I
Penetration testing
Inspect: vulnerability assessments and pen tests with a ranked fix list.
Esc
Security awareness training
Escape the phish: simulations and short lessons for your team.
Ctrl + Space
AI implementation
Suggestions, please: practical, secure AI for real business workflows.
Residential technology lives in its own section. These services are for businesses.
02 · How they fit
How the services fit together
You don’t buy thirteen things. You pick a managed IT plan, and add the services your risks, rules and growth call for.
Layer 1
Every plan
The foundation every client gets.
Monitoring and patching
EDR on every managed device
Help desk and onsite support
Microsoft 365 or Google Workspace management
MFA, email authentication and security awareness training
Layer 2
Endpoint 360 adds
For businesses that need security watched around the clock.
24/7 SOC monitoring and MDR
SIEM logging and threat hunting
Compliance support and reporting
IT asset and lifecycle management
Layer 3
Add when you need it
Scoped to your environment and listed in your proposal.
Server and cloud backup
Advanced email security, encryption and archiving
Dark web monitoring
Penetration testing
VoIP phones, migrations and AI projects
Want a recommendation?
Tell us about your team, your tools and anything insurers or auditors are asking for. We’ll suggest a plan and only the add-ons that fit.
03 · Plans
Three managed IT plans
Plans differ by coverage hours and depth of security. Every plan includes help desk, onsite support, monitoring, patching and EDR.
What you get
Endpoint Starter
Endpoint Pro
Endpoint 360
Coverage window
M–F 9–5
7 days 9–8
24/7
Help desk and onsite support
✓ Included
✓ Included
✓ Included
Monitoring, patching and EDR on every device
✓ Included
✓ Included
✓ Included
Workstation backup and rapid restore
—
✓ Included
✓ Included
24/7 SOC monitoring and MDR
—
—
✓ Included
Compliance support and reporting
—
—
✓ Included
Your written proposal lists exactly what’s covered.
Compare the three plans →Free checklist · 5 minutes
Choosing an IT partner? Our checklist covers the 7 non-negotiables to demand from any Managed Service Provider, us included.
04 · Where to start
Where most businesses start
People usually call us when something changes. Here’s where each situation tends to lead.
Your IT person left
Passwords, vendors and know-how walked out the door. We document what you have, secure it and take over day-to-day support.
Admin accounts and passwords secured
Vendors, licenses and systems documented
Help desk and monitoring from day one
05 · Local, on purpose
Naples-based, serving Southwest Florida
We’re based in Naples. We support businesses across Collier and Lee counties remotely and onsite, including Fort Myers, Cape Coral, Estero, Bonita Springs and Lehigh Acres.
Being local matters when a server won’t boot, a network closet needs hands or hurricane season is coming and you want a plan from people who’ve been through it here.
In Southwest Florida and need IT help?
Call us or send a note. A real person reads every message.
06 · Questions owners ask us
IT services FAQ
What IT services does NerdSquad offer?
Managed IT services with help desk and onsite support, cybersecurity, managed EDR and MDR, email security, backup and disaster recovery, IT compliance support, Microsoft 365 and Google Workspace support, VoIP phone systems, penetration testing, security awareness training and AI implementation.
What are managed IT services?
Managed IT services means a provider takes ongoing responsibility for your technology, including monitoring, maintenance, security and support, for a monthly fee, instead of you calling someone only when something breaks.
Do we need every service?
No. Every client starts with a managed IT plan. Add-ons like backup, advanced email security, dark web monitoring or penetration testing are recommended based on your risks, rules and budget, and listed in a written proposal.
How do the three plans differ?
They differ mainly by coverage hours and security depth. Endpoint Starter covers business hours, Endpoint Pro extends to evenings and weekends and adds workstation backup, and Endpoint 360 adds 24/7 SOC monitoring, MDR and compliance support.
Is support available 24/7?
Automated monitoring runs around the clock on every plan. Endpoint 360 adds 24/7 security operations center (SOC) monitoring and coverage. Help desk hours on the other plans follow their coverage windows.
Can you work alongside our in-house IT person?
Yes. We can work alongside an in-house person, taking on the help desk, security tools or after-hours coverage so they can focus on bigger projects.
What areas do you serve?
Our office is in Naples, and we serve businesses across Southwest Florida, including Fort Myers, Cape Coral, Estero, Bonita Springs and Lehigh Acres, with remote and onsite support.
How do we get started?
Call 239-465-0079 or send the form below. We’ll learn about your business, review your current setup and send a written proposal with a plan and only the add-ons that fit.
By industry
Every industry page shows how these services apply to the rules and risks in that field.
Near you
We’re based in Naples. Managed IT pages by city:
Get started
Tell us what’s going on with your IT
A few lines is plenty. We’ll call you back, ask the right questions and recommend a plan that fits your business.
A plain-English review of your setup
A plan and only the add-ons you need
A written proposal, no pressure
NerdSquad Managed IT Services · Naples, FL · 239-465-0079
Talk to NerdSquad
A real person reads every message. Please don’t send passwords or sensitive data.
