Google Workspace support · Southwest Florida
Google Workspace Support and Management for Southwest Florida Businesses
“Anyone with the link” is not a security policy.
NerdSquad Managed IT Services sets up, secures and supports Google Workspace: Gmail, Drive, shared drives, Calendar, Meet and the accounts behind them. We lock down sharing, enforce 2-Step Verification, handle migrations and answer your team’s questions from our Naples help desk.
Covers
Gmail, Drive, Calendar, Meet
Security
2-Step Verification enforced
Migrations
To or from Microsoft 365
Plans
Included in every managed plan
01 · Plain English
What does Google Workspace support include?
Google Workspace support covers setting up, securing and managing your company’s Google accounts and apps (Gmail, Drive and shared drives, Calendar, Meet and the admin console behind them), plus helping your people when something doesn’t work.
Google Workspace is easy to start and easy to outgrow. A business opens a few accounts, files spread across personal Drives, and before long nobody knows which documents are shared outside the company, or who still has access after leaving.
We’re a Managed Service Provider (MSP) in Naples. Google Workspace management is part of every managed plan, right alongside Microsoft 365. We support both, so our advice about which one fits you isn’t a sales pitch.
What you get
🧭
Admin console setup
Users, groups, organizational units and policies set up so new settings apply to the right people automatically.
📨
Gmail administration
Shared inboxes, aliases, routing, forwarding controls, spam settings and email authentication (SPF, DKIM and DMARC).
🗂️
Shared drives and file ownership
Company files moved out of personal Drives into shared drives the business owns, organized by team or client.
🔐
Account security
2-Step Verification enforced, suspicious sign-in alerts reviewed and admin access limited to the people who need it.
💻
Device management
Laptops and phones that access company data can be required to use a screen lock, and wiped if they’re lost.
🚚
Migrations
Moves to Google Workspace from Microsoft 365, hosted email or IMAP, and the other direction too.
👋
New hires and departures
Accounts and access ready on day one. On the last day, sign-in is stopped and files and email are transferred to the right person.
💾
Google Workspace backup
Your own copy of Gmail, Drive and shared drives, separate from Google’s trash and version history.
02 · The share button
Sharing and security settings we check first
Google made sharing effortless, which is great until a client list is one forwarded link away from anyone on the internet. Many Google Workspace security problems start in the share dialog.
Share “Client list – 2026.xlsx”
General access
🌐
Anyone with the link
Anyone on the internet who finds the link can open it
Turned off
🏢
Only your company
People signed in with a company account
Default
👥
Finance team
Group access · Editor
Editor
🧾
Outside accountant
Named person · access ends Dec 31
Viewer
🚪
Former employee
Account suspended, files transferred
Removed
Illustration. The safest default is “only your company.” Outside people get named access, with an end date when the work is done.
Drive and shared drives
Files belong to the business, not to whoever created them.
External sharing limited, or warned, for files that leave the company
Company files in shared drives instead of personal My Drives
Sharing reports reviewed for files already open to “anyone with the link”
Departed employees’ files transferred before accounts are deleted
Not sure what’s shared outside your company?
We’ll run a sharing review and give you a plain-English list of what’s exposed and what to close first.
03 · Honest answer
Google Workspace or Microsoft 365?
We support both, so we don’t have a horse in this race. Both are solid, secure platforms when they’re set up properly. The right choice usually comes down to how your team works and what your industry software expects.
Google Workspace tends to fit when
Your team lives in the browser and collaborates in real time
You don’t depend on desktop Excel or Word features
Your industry apps integrate with Google
You want a simpler admin experience
Microsoft 365 tends to fit when
You rely on desktop Office apps and complex spreadsheets
Your practice, accounting or compliance software expects Microsoft
You want Teams for chat and meetings
You need deeper device management and compliance tools in one place
Already on one and wondering about the other? We’ll look at how you actually work and tell you honestly whether a move is worth it. Often it isn’t.
04 · Moving day
Google Workspace migrations, either direction
Moving email, calendars, contacts and files between platforms is mostly preparation. Done carefully, your team logs in on Monday and everything is just there.
01
Discover
We inventory accounts, aliases, groups, shared drives and anything under a retention requirement.
02
Pilot
A small group moves first, so surprises show up with a few people instead of everyone.
03
Migrate
Email, calendars, contacts and files move in the background, followed by a final sync.
04
Cut over
DNS and email authentication records are updated off-hours, and we stay close for the first couple of days.
As a rough guide, offices with 5 to 15 users usually take one to three days, and 15 to 75 users usually take one to two weeks.
05 · Which plan includes this?
Google Workspace management comes with every plan
Endpoint Starter, Pro and 360 all include Google Workspace management and help desk support. Migrations are quoted as a project, and backup can be added to any plan.
What you get
Endpoint Starter
Endpoint Pro
Endpoint 360
Microsoft 365 / Google Workspace management
✓ Included
✓ Included
✓ Included
Help desk and onsite support
✓ Included
✓ Included
✓ Included
Monitoring, patching and EDR on every device
✓ Included
✓ Included
✓ Included
Workstation backup and rapid restore
—
✓ Included
✓ Included
24/7 SOC monitoring and MDR
—
—
✓ Included
Compliance support and reporting
—
—
✓ Included
Google Workspace backup
Add-on
Add-on
Add-on
Migration to or from Google Workspace
Project
Project
Project
Your written proposal lists exactly what’s covered, including how Google Workspace licensing is handled.
Compare the three plans →Thinking about switching platforms?
Tell us what you use today and how your team works. We’ll give you an honest recommendation and a realistic timeline.
06 · Questions owners ask us
Google Workspace support FAQ
What is Google Workspace support?
Google Workspace support covers setting up, securing and managing your company’s Google accounts and apps, including Gmail, Drive and shared drives, Calendar, Meet and the admin console, plus help desk support for your staff when something doesn’t work.
Is Google Workspace secure?
Google Workspace has strong security features, but several important ones need to be configured: enforcing 2-Step Verification, limiting external sharing, reviewing third-party app access and setting up email authentication. Most problems come from default settings and old sharing links, not from Google.
What’s the difference between My Drive and shared drives?
Files in My Drive belong to the person who created them, so they can disappear with that person. Files in a shared drive belong to the company. Moving business files into shared drives is one of the first things we recommend.
Does Google back up my data?
Google keeps the service running and offers trash, version history and some retention tools. That isn’t the same as a separate backup you control. A Google Workspace backup protects against deleted accounts, ransomware-synced files and data removed past retention windows.
Should we use Google Workspace or Microsoft 365?
Both work well when set up properly. Google tends to fit browser-first teams that collaborate in real time; Microsoft tends to fit teams that rely on desktop Office apps or industry software built around Microsoft. We support both and will tell you honestly which fits.
Can you migrate us from Microsoft 365 to Google Workspace?
Yes, and the other direction too. We move email, calendars, contacts and files, pilot with a small group first and do the final cutover off-hours.
Can Google Workspace be used for HIPAA?
Google offers a business associate agreement for certain Workspace services. It needs to be accepted and the account configured properly, with access controls, sharing limits and audit logging. We handle the technical side; compliance decisions stay with your practice.
What happens to a departed employee’s Google account?
We stop sign-in right away, transfer their Drive files and email to the right person, remove them from groups and shared drives and free up the license. Deleting an account without transferring files first can lose data, so we do it in that order.
Can you help us find files shared with “anyone with the link”?
Yes. We review your sharing settings and reports, flag files that are open to the internet or to people outside the company and help you close them without breaking the ones that need to stay shared.
Is Google Workspace management included in your plans?
Yes. Endpoint Starter, Pro and 360 all include Microsoft 365 or Google Workspace management, along with help desk support. Migrations are quoted as a separate project.
By industry
Advisers, medical offices and law firms often need Google Workspace configured for retention and privacy rules, not just turned on.
Near you
We’re based in Naples. Managed IT services by city:
Google Workspace review
Find out who can see your files
Tell us how your team uses Google Workspace today, or what you’re moving from. We’ll review the setup and come back with a short, plain-English list.
Files shared outside the company
Sign-in and 2-Step Verification gaps
Migration options and a realistic timeline
NerdSquad Managed IT Services · Naples, FL · 239-465-0079
Request a Google Workspace review
A real person reads every message. Please don’t send passwords or sensitive data.
