Microsoft 365 support · Southwest Florida
Microsoft 365 Support and Management for Southwest Florida Businesses
You’re paying for the whole building. Most offices only lock the front door.
NerdSquad Managed IT Services sets up, secures and supports Microsoft 365 (formerly Office 365): email, Teams, SharePoint, OneDrive, sign-ins and devices. We handle migrations, lock down the settings attackers look for and answer your team’s questions from our Naples help desk.
Covers
Email, Teams, SharePoint, OneDrive
Security
MFA enforced at onboarding
Migrations
Planned, piloted, off-hours
Plans
Included in every managed plan
01 · Plain English
What does Microsoft 365 support include?
Microsoft 365 support covers setting up, securing and managing the Microsoft apps your business runs on (Outlook and Exchange email, Teams, SharePoint, OneDrive and the sign-in system behind them), plus helping your people when something doesn’t work.
Microsoft gives you powerful tools and a long list of security settings, most of which aren’t turned on by default. Many small businesses set up Microsoft 365 once, years ago, and never looked at the admin center again. That’s how you end up with shared passwords, former employees who still have access and files anyone with the link can open.
We’re a Managed Service Provider (MSP) in Naples. Microsoft 365 management is part of every managed plan, so it’s set up properly once and kept that way.
What you get
🧭
Setup and configuration
New tenants built right, or existing ones cleaned up: domains, users, groups, shared mailboxes and policies.
📧
Email and Exchange administration
Mailboxes, shared mailboxes, distribution lists, forwarding rules, calendars and the Outlook problems in between.
🔐
Security hardening
MFA enforced for every user, sign-in monitoring, password-spray detection, conditional access and email authentication (SPF, DKIM and DMARC).
💬
Teams, SharePoint and OneDrive
Teams and sites set up around how you actually work, with sharing and guest access limited to what’s needed.
💻
Device management
Company laptops plus Apple and Android phones enrolled and managed, so a lost device can be locked or wiped remotely. Passwordless sign-in where it fits.
🚚
Migrations
Moves from Google Workspace, hosted Exchange, on-premises Exchange or IMAP, planned and piloted before cutover.
👋
New hires and departures
Accounts, licenses and access ready on day one, and turned off cleanly on the last day, with mail kept if you need it.
💾
Microsoft 365 backup
Your own copy of email, OneDrive, SharePoint and Teams, separate from Microsoft’s recycle bins.
02 · The building inspection
The Microsoft 365 settings we check first
Think of your Microsoft 365 tenant as an office building. Sign-in is the front desk, Exchange is the mailroom, SharePoint is the file room and Teams is the conference floor. Each one has its own doors, and each one needs a lock.
Your tenant
Floor-by-floor check
Roof
Your own backup
Email, OneDrive, SharePoint, Teams
Recommended
4F
Conference floor · Teams
Guest access reviewed
Checked
3F
File room · SharePoint and OneDrive
Sharing limited to your company
Checked
2F
Mailroom · Exchange
SPF, DKIM and DMARC in place
Checked
1F
Front desk · Sign-in
MFA enforced, risky sign-ins flagged
Locked
Illustration. Every floor of Microsoft 365 has its own settings. We review each one during onboarding and keep them in check after.
Sign-in and identity
Most Microsoft 365 break-ins start with a stolen or guessed password. Sign-in is where we start.
MFA enforced for every user, with alerts for any account without it
Legacy sign-in methods that skip MFA turned off
Password-spray and risky sign-in detection
Admin rights limited to the people who need them
Single sign-on for other business apps where it fits
Set up Microsoft 365 years ago and never looked back?
We’ll review your tenant and give you a plain-English list of what’s exposed and what to fix first.
03 · Moving in
Microsoft 365 migrations without the Monday-morning surprise
Whether you’re coming from Google Workspace, an old Exchange server, a hosted email provider or a basic IMAP account, the goal is the same: everyone logs in on Monday and their email, calendar and contacts are just there.
01
Discover
We inventory mailboxes, shared mailboxes, aliases, calendars and anything under a retention or litigation hold.
02
Pilot
A small group moves first, so surprises show up with three people instead of thirty.
03
Migrate
Bulk migration runs in the background while your team keeps working, followed by a final sync.
04
Cut over
DNS and email authentication records are updated off-hours. We stay close for the first couple of days after.
As a rough guide, offices with 5 to 15 users usually take one to three days, and 15 to 75 users usually take one to two weeks. Larger or more complex moves are scoped individually.
04 · Regulated businesses
Microsoft 365 for HIPAA, SEC and FINRA environments
Microsoft 365 can support regulated work, but only when it’s configured for it. The defaults aren’t enough for patient data or client financial records.
Encryption for email that carries patient data or financial information
Retention and legal hold set to match your recordkeeping rules
Archiving for advisers and broker-dealers with books-and-records obligations
Audit logging turned on and kept long enough to be useful
A business associate agreement in place before any patient data moves
We configure and document the technical side. Your compliance officer or attorney confirms what your rules require, and we don’t certify compliance.
05 · Which plan includes this?
Microsoft 365 management comes with every plan
Endpoint Starter, Pro and 360 all include Microsoft 365 management and help desk support. Migrations are quoted as a project, and backup and advanced email security can be added to any plan.
What you get
Endpoint Starter
Endpoint Pro
Endpoint 360
Microsoft 365 / Google Workspace management
✓ Included
✓ Included
✓ Included
Help desk and onsite support
✓ Included
✓ Included
✓ Included
MFA enforcement and sign-in monitoring
✓ Included
✓ Included
✓ Included
Workstation backup and rapid restore
—
✓ Included
✓ Included
24/7 SOC monitoring and MDR
—
—
✓ Included
Compliance support and reporting
—
—
✓ Included
Microsoft 365 backup
Add-on
Add-on
Add-on
Email encryption and archiving
Add-on
Add-on
Add-on
Migration to Microsoft 365
Project
Project
Project
Your written proposal lists exactly what’s covered, including how Microsoft licensing is handled.
Compare the three plans →Moving to Microsoft 365, or from it?
Tell us where your email lives today and how many people you have. We’ll map out the move and the timeline.
06 · Questions owners ask us
Microsoft 365 support FAQ
What is Microsoft 365 support?
Microsoft 365 support covers setting up, securing and managing your Microsoft 365 tenant, including Exchange email, Teams, SharePoint, OneDrive, user accounts and sign-in security, plus help desk support for your staff when something doesn’t work.
Is Office 365 the same as Microsoft 365?
Mostly. Microsoft renamed most Office 365 business plans to Microsoft 365. The apps are the same family: Outlook, Word, Excel, Teams, SharePoint and OneDrive, plus newer security and device management features in some plans.
Is Microsoft 365 secure out of the box?
It has strong security tools, but many aren’t turned on by default. MFA, blocking legacy sign-ins, email authentication, sharing limits and device management all need to be configured. Most of the Microsoft 365 problems we see come from settings, not from Microsoft.
Doesn’t Microsoft back up my data?
Microsoft keeps the service running and offers recycle bins and limited version history. That isn’t the same as a backup you control. A separate Microsoft 365 backup protects against deleted mailboxes, ransomware in OneDrive and data removed past Microsoft’s retention windows.
How long does a Microsoft 365 migration take?
Offices with 5 to 15 users usually take one to three days, and 15 to 75 users usually take one to two weeks. We pilot with a small group first and do the final cutover off-hours.
Can you migrate us from Google Workspace?
Yes. We move email, calendars, contacts and files from Google Workspace to Microsoft 365, and the other direction too. We support both platforms.
Can Microsoft 365 be HIPAA compliant?
Microsoft 365 can support HIPAA requirements when it’s configured correctly and a business associate agreement is in place. Encryption, access controls, audit logging and retention all need to be set up. We handle the technical side; compliance decisions stay with your practice.
Do you sell Microsoft licenses?
We can help you choose the right licenses and review whether you’re paying for ones you don’t use. Ask us how licensing would work for your setup.
What happens when an employee leaves?
We disable sign-in right away, transfer their files and email to the right person, remove them from shared resources and free up the license. Done properly, it takes minutes and leaves nothing open.
Can you help with Teams phone calling?
We support Teams for chat, meetings and file sharing. If you’re weighing Teams calling against a dedicated business phone system, we’ll help you compare.
By industry
Medical practices, advisers and law firms need Microsoft 365 configured for their rules, not just turned on.
Near you
We’re based in Naples. Microsoft 365 (Office 365) support pages by city:
Microsoft 365 review
Find out what your tenant is leaving open
Tell us how you use Microsoft 365 today, or what you’re moving from. We’ll review the setup and come back with a short, plain-English list.
Sign-in and MFA gaps
Email and sharing settings attackers look for
Migration options and a realistic timeline
NerdSquad Managed IT Services · Naples, FL · 239-465-0079
Request a Microsoft 365 review
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