Does NerdSquad support the EHR system our practice already uses?

NerdSquad works with the major EHR and practice management platforms used by medical and dental offices, integrating support around your existing systems.

How does NerdSquad keep our practice HIPAA compliant?

Support includes encrypted backups, audit-ready logs, secure email and file sharing, and regular risk assessments aligned with HIPAA's administrative, physical, and technical safeguards.

What happens if our system goes down during patient hours?

NerdSquad prioritizes healthcare clients for rapid response, since downtime directly affects patient care and scheduling, not just productivity.

Can NerdSquad support multiple office locations under one practice?

Yes. Multi-location medical and dental groups are supported under a single account with consistent security and compliance standards across every site.

Can NerdSquad help onboard new medical staff with secure system access quickly?

Yes. User provisioning and access setup are handled promptly so new hires can securely reach EHR and other systems without delaying patient care.

What makes your medical IT support different for medical and dental practices?

We don’t just dabble in healthcare IT—we specialize in it. NerdSquad was built for doctors and dentists who need tech that just works (without breaking HIPAA). From handling imaging software that freezes at the worst times to managing EMR/EHR systems that never met a printer they liked, we’ve seen it all. Our technicians are trained in healthcare IT standards, understand the regulatory landscape, and proactively monitor and secure your systems to reduce downtime and keep you compliant.

Do you help us stay HIPAA compliant?

Absolutely—HIPAA compliance isn’t just a checkbox for us, it’s built into everything we do. From risk assessments and secure email to encryption, access controls, and detailed audit trails, we help you meet and maintain compliance. We’ll also execute a Business Associate Agreement (BAA) to further harden your HIPAA compliance.

Can you support our EHR or practice management software?

Yes—and not just in theory. We work with a wide range of medical and dental platforms including Dentrix, Eaglesoft, Open Dental, Epic, eClinicalWorks, ModMed, and others. As part of our Practice 360 offering, we serve as your frontline support and your liaison to all your technology vendors. Whether you're facing glitchy updates, frozen dashboards, or integration headaches, we’ll attempt to resolve the issue in-house first. If your software provider needs to step in, we’ll handle the coordination, the tech-speak, and the follow-up—so you don’t have to waste your time on hold or play middleman. Think of us as your tech translators and problem-solvers, working quietly in the background while you focus on patients… or lunch.

What happens if we experience an IT emergency or system outage?

Thanks to our 24/7 monitoring, we’re usually already working on the problem before you’ve even noticed. We respond instantly to power failures, hardware issues, and cyber incidents. Our secure backups and disaster recovery systems keep your data safe and your downtime minimal.

How do you support multi-location practices or remote staff?

We build scalable systems that unify your locations and remote staff—secure remote access, cloud infrastructure, centralized phone systems, and standardized compliance policies. Everyone stays connected and protected, whether they’re in the office or working remotely.

Can we schedule support at specific times so we’re not interrupted during patient hours?

Absolutely. We offer flexible, appointment-based support that you can schedule around your practice hours. Need help during lunch or after patients leave? No problem. Plus, our 2-hour SLA and 24/7 monitoring help prevent issues before they impact your day.

Do you offer after-hours or weekend support if our office is open unusual hours?

Yes. Our team is available 12 hours a day, 7 days a week, with 24/7 system monitoring. If you need extended support outside traditional hours, we can customize your plan to include it—no surprise invoices, just dependable coverage.

Close More Deals, Not More Support Tickets

One crashed CRM or dropped connection on closing day can cost you the listing, the client, and the commission.

IT issues shouldn’t feel like a root canal. NerdSquad knows when your tech flatlines, so does your day.

EscrowShield 360

EscrowShield 360 is NerdSquad’s real estate IT services package, built for solo agents, growing teams, multi-office brokerages, and property management companies who can’t afford a system outage mid-transaction. It’s designed around the software your business actually runs on, from MLS platforms and DocuSign to dotloop and CRM tools like Follow Up Boss, so your tech works the way your deals do.

With EscrowShield 360, You'll Get:

A Help Desk That Never Ghosts a Showing

Real estate doesn't run on a 9-to-5, and neither do we. Our real estate IT support services connect you to a live, local technician instead of a ticket queue, so a login issue an hour before an open house gets solved before your buyer walks in.

Round-the-Clock Monitoring, Because Deals Don't Sleep

We watch your network 24/7, catching slowdowns, failed backups, and suspicious activity before they turn into a canceled showing or a missed deadline. Think of it as a home inspection for your systems, done continuously instead of once a year.

Backups That Survive a Closing-Day Disaster

Every device, server, and cloud account gets encrypted, automated backup, so a corrupted file or a stolen laptop never means redoing a month of paperwork. If something breaks, we restore it, not rebuild it from scratch.

A Continuity Plan Built Around Contract Deadlines

Real estate runs on dates that don't move: financing contingencies, inspection windows, closing days. Our managed IT services for real estate include a documented continuity plan so a server outage never becomes a missed deadline that jeopardizes a contract.

Endpoint Protection That Locks the Doors Before Buyers Do

Every laptop, tablet, and phone your agents use gets real-time threat detection, the same way you'd never list a property without checking the locks first. Malware, phishing links, and compromised devices get isolated before they touch client financial data, all part of the retail-grade cybersecurity your transactions depend on.

Support for the Tools That Actually Close Deals

We support the platforms your team lives in daily, including MLS access, DocuSign, dotloop, SkySlope, and CRM systems like Follow Up Boss. These IT services for property management and brokerages mean fewer "why won't this sync" calls and more time in front of clients.

Cloud Systems That Move as Fast as Your Market

Whether you're on Microsoft 365 or Google Workspace, we manage licensing, permissions, and access so agents working from a car, a coffee shop, or a client's kitchen table have what they need without a security risk trailing behind them.

Quarterly Walkthroughs for Your Tech Stack

Just like a property gets a walkthrough before closing, your systems get one every quarter. We review what's working, what's outdated, and what needs to change as your brokerage adds agents or offices.

Inspections Your Network Actually Needs

Vulnerability scans and penetration testing find the gaps before someone else does. Consider it a home inspection report for your network, one that tells you exactly what to fix and why it matters.

Client Data Locked Up Tighter Than a Title Search

Buyer financials, social security numbers, and signed contracts move through your systems constantly. Our managed real estate IT solutions include secure messaging and encrypted file sharing, so sensitive client data stays exactly where it should.

Staff Training That Closes Phishing Attempts, Not Deals

Agents get targeted by wire fraud scams more than almost any other profession, especially around closing day. We train your whole team on core cybersecurity habits, so they can spot the fake "updated wiring instructions" email before it costs a client their down payment.

Brokerages Close the Same Way

A ten-agent boutique firm and a fifty-agent multi-office brokerage don't run on the same systems, and they shouldn't run on the same IT plan either. We build real estate IT support services around how your business actually operates, not a one-size template.

Frequently Asked Questions

Do you support agents working remotely or across multiple office locations?

Yes. Whether your agents are working from a home office, a car between showings, or a second location across town, we manage access and security the same way across every device and every site. Growing to a second or third office doesn’t mean starting your IT setup over.

Can you help us meet data privacy requirements around client financial information?

Buyer and seller financial documents, wire details, and signed contracts all move through encrypted systems with controlled access, so sensitive client data is handled the way a title company or lender would expect, not left sitting in an inbox.

What happens if our MLS or CRM goes down during a weekend showing?

Our monitoring runs around the clock, weekends included, so most issues get caught and resolved before they interrupt a showing. If something does go down, you’re reaching a live technician, not leaving a message for Monday morning.

Do you provide emergency support outside normal business hours?

Real estate doesn’t run on a 9-to-5 schedule, and neither do we. Weekend closings, evening showings, and last-minute contract deadlines all get the same response as a Tuesday afternoon.

How fast will someone respond if our systems go down before a closing?

We work off an industry leading 2-hour SLA, meaning we’ll have already attempted an initial resolution within two business hours. In practice, most clients hear from us within minutes, especially when a closing is on the line.

Do you work directly with the title companies and lenders we partner with?

We coordinate with the outside vendors and partners your transactions depend on, so file transfers, secure sharing, and closing timelines stay on track from every side of the deal.

What happens to our IT support as we add new agents or open new offices?

Your plan grows with you. Whether you’re onboarding a handful of new agents or opening another office, we scale support, licensing, and security to match, without a slow ramp-up or a renegotiated contract.

Paging Tech Support — STAT!

Ready to make sure your tech never costs you a closing? Tell us what’s slowing you down below.